The AI operating layer for iGaming
Turn every player event into the next best action.
PlayerLoop connects to your casino data and automatically manages retention, VIP relationships, rewards, competitions and player conversations. Continuously and personally.
DEPOSIT player #8841 $250
→ welcome flow · day 1 message sent
From data to action
Your casino already generates the data. PlayerLoop makes it act.
Dashboards tell you churn happened last month. They don’t message the churning player today. The gap isn’t data. It’s the loop from data to decision to action, closed automatically.
- Event
Every bet, deposit, win and session lands as a raw event.
- Understand
Events become player context: habits, value, risk, timing.
- Decide
Rules and AI pick the next best action, inside your policies.
- Act
The message is sent, the bonus issued, the prize paid. Automatically.
- Learn
Every player response feeds the next decision.
Every bet, deposit, win and session lands as a raw event.
Events become player context: habits, value, risk, timing.
Rules and AI pick the next best action, inside your policies.
The message is sent, the bonus issued, the prize paid. Automatically.
Every player response feeds the next decision.
Product
Five engines. One loop.
Each module turns a piece of manual casino operations into continuous automation.
AI Retention & VIP
A personal host for every player, not just the top 1%.
Learn moreBonus Engine
One brain deciding who gets what, how much, when and why.
Learn moreCompetition Automation
Schedule, announce, track, verify, reward. Zero ops work.
Learn morePlayer Engagement
A Telegram bot that is the player’s interface to your casino.
Learn moreMissions & Quests
Give every player something to do next and reward it automatically.
Learn moreAI Retention & VIP
Your data already knows when a player is leaving. PlayerLoop does something about it.
Human VIP teams manage the top 1% personally. PlayerLoop gives that level of attention to everyone.
- Identifies players who need attention: churn risk, big wins, milestones, silence
- Sends personal Telegram conversations matched to each player’s schedule and taste
- Issues incentives when the decision engine says a player earned one, or needs one to come back
- Escalates to your team when the rules require a human
- Weekly wagered
- $18,240
- Pattern
- Deposits Friday evenings · plays 22:00–01:00
- Favorite games
- Gates of OlympusBlackjack VIPAviator
- Last touch
- Congratulated on $4,120 win · 2 days ago
- Fri 20:15
Detected missed deposit pattern: 2 Fridays inactive
observed - Fri 20:16
Personalised reactivation drafted · 25 free spins on favorite slot
decided - Fri 20:16
Message sent via Telegram · offer issued
executed - Fri 22:03
Player deposited $200, outcome recorded
learned
Bonus Engine
One brain for every reward.
Every cashback, free spin, deposit match, gift and weekly reward is decided centrally, issued automatically and tracked against budget.
- Budgets and caps enforced on every grant
- Eligibility and attribution per player, per reward type
- Every decision audited: who got what, how much, and why
- Performance feedback: did the reward work? The engine learns.
Cashback 10% · capped at $50
Net loss week + 9-day activity drop
Player Engagement
Turn your casino bot into the player’s interface.
Not a win feed. A two-way channel where players check stats, claim rewards, track missions and ask questions. And you own every interaction.
- Live personal stats, rank, cashback and rewards on demand
- An AI concierge grounded in each player’s real data
- Personal promotions and reactivation through the same trusted pipe
- Every DM is an owned marketing channel with no algorithm in between
What's my rank this week?
You're #4 with $96,340 wagered, $8,700 behind #3. The race ends Sunday 23:59.
Your 5-day streak mission is 1 day from completion. Play today to lock in $25.
Nice. Any bonus for me?
Your weekly cashback of $31.20 lands tomorrow at 10:00. Want it as free spins instead?
Competitions & Missions
Run competitions. Not competition operations.
The full lifecycle of scheduling, announcing, tracking, verifying and paying out becomes configuration. Missions give every player a next step worth taking.
| # | Player | Wagered | Prize |
|---|---|---|---|
| 1 | player #6620 | $142,801 | $5,000 |
| 2↑ | player #1187 | $128,455 | $2,500 |
| 3↓ | player #8841 | $117,020 | $1,000 |
| 4↑ | player #2210 | $96,340 | $500 |
| 5 | player #9034 | $88,912 | $250 |
Play 3 different games
2/3→ 20 free spins
5-day play streak
4/5→ $25 bonus
Invite 2 friends
1/2→ 10% deposit match
The AI layer
AI that can do things.
Most casino AI ends at generating text. PlayerLoop agents reason over live player data and execute real actions inside controlled workflows.
“Player normally deposits Friday evenings but has missed two weeks.”
Start personalised reactivation.
“Player completed a wagering milestone.”
Issue reward and congratulate player.
“High-value player requests an exceptional bonus.”
AI prepares recommendation → human approval → reward issued.
Observe
player #5177 · deposits every Friday · missed 2 weeks
Reason
churn score 0.87 · reactivation policy matched · offer within budget
Act
personal message + 25 free spins issued via casino API
Evaluate
player deposited $200 within 2h · pattern reinforced
Trust & control
Automation without giving up control.
PlayerLoop touches money and player communication. That’s why every agent action is rule-bounded, budget-capped, auditable and human-approvable.
Rule-bounded agents
Agents act only inside operator-defined policies.
Human approval steps
Actions above thresholds wait for sign-off.
Spend caps & budgets
Every reward drawn against enforced budgets.
Complete audit logs
Every decision traceable: input, reasoning, outcome.
Idempotent financial actions
A payout executes exactly once. Ever.
Responsible-gaming controls
Loss limits, cooling-off and exclusions built in.
Tenant isolation
Own process, own database, own encrypted feed per casino.
Monitoring & evaluation
Agent behaviour continuously measured against outcomes.
Issue $200 gift to player #1187
Requested exceptional bonus · lifetime value $84K · last gift 47 days ago
Exceeds $50 auto-approve limit
Logged · decision #18,204 · full trace retained
Give AI autonomy where it works. Keep humans in control where it matters.
Integrations
Built around your stack, not ours.
PlayerLoop sits between your casino infrastructure and your players. Events in through Kafka, APIs, webhooks or custom adapters. Actions out through your bonus APIs, backoffice, Telegram and internal services.
Your casino platform
Any provider. Any stack.
Kafka
APIs
Webhooks
PlayerLoop
Isolated deployment: own process, own database, own feed adapter
Bonus APIs
Telegram
Backoffice
Workflows
Production proof
Built in live casinos. Not a sandbox.
PlayerLoop runs live casino operations every day: data, rewards and player automation, across operators on different platforms. Production-tested before it became a product.
Already running
Platform
Build what comes next.
Once your data and action layer is connected, new automations are workflows, not software projects. The modules above run on infrastructure you can extend.
Your applications
PlayerLoop infrastructure
Foundation models
Pricing
Platform fee + usage. That’s it.
A fixed monthly fee per casino deployment, plus usage billed through PlayerLoop Tokens as your automations run. No per-seat math, no feature matrix.
What is PlayerLoop?
- PlayerLoop is the AI operating layer for iGaming: it connects to a casino’s event stream and automatically runs player retention, VIP management, bonuses, competitions and Telegram player conversations inside operator-defined guardrails. Every automated action is budget-capped, rule-bounded, auditable and human-approvable.
Close the loop between your data and your players.
See PlayerLoop running on your event stream, with retention, rewards and conversations on autopilot.